Returning products to Paws2Heaven is simple. If you are not satisfied with your purchase simply contact a customer care representative at 614-425-7297 and we will assist you with the process. No restocking fees apply for all products that are not engraved.  If the product is engraved and there was an engraving error that we are responsible for, we will correct the error with return shipping covered.  Almost all products engraved at Paws2Heaven will receive a PDF proof of the engraving which is sent via email for approval before the engraving is completed.  Therefore engraving errors rarely occur.

Items purchased from Paws2Heaven can be returned within 14 days of delivery for a refund. We'll also pay the return shipping cost if the return is a result of our error.  This would include such things as incorrect engraving after proof was accepted or shipment of a different product than ordered .  It does not cover items the customer doesn't like.

Items that cannot be returned / refunded

	Any item that has been personalized.  This includes marble urns. Urns with engraved nameplates, engraved pictures or wood engraved urns. These items can not be returned unless there is an engraving error.  If customer has already approved a  proof and did not notice an error there will be a charge to engrave a new namplate or other engraved material.
	Urns or jewelry that has been filled.
	Items that have been damaged or tampered with by the customer.
	Expedited shipping charges are not refundable unless a shipping error occurs on our behalf.
	Items not returned within 14 days of delivery (15% restock fee apply)
	Orders over 90 days old are non-returnable or refundable
	Any custom painted items
	If you have a damage due to shipping, it is important to keep all the packing material for the carrier to inspect